Two lives, stabilized
When you come from a household that doesn't speak English, it can be incredibly difficult in southeastern Wisconsin to access medical treatment you are entitled to. Catholic Charities case managers often serve as connectors for the underserved, making sure they are treated compassionately, and are able to keep their home lives stable until they are (often literally) back on their feet.
Manuel was going through an unexpected health issue, he found himself in situations he had never dealt with before, such as doctors’ calls and filling out medical forms. Many times after church he would see the sign for his local Catholic Charities office, and one day he thought, “Maybe they can help me.”
Manuel was immediately connected with Laura, a bilingual Outreach Case Manager. He was so appreciative that Laura spoke Spanish because she could understand exactly what he was going through and the help he needed.
“Laura is a comfort,” says Manuel. “It’s so easy to feel scammed by others when it comes to things like this, but with her and Catholic Charities, I know I will get through this.”
Today, Rubén is smiling and back to work thanks to the help of Catholic Charities Outreach and Case Management program. About six months ago, after suffering a serious health complication that required emergency surgery, he was concerned for both his health and livelihood. He was afraid that, with medical costs and time away from work, he would be unable to provide for himself and might lose his apartment. He has no family in the area and shared this worry with a coworker who suggested he call Catholic Charities.
From his hospital room, Rubén got in contact with Laura, one of Catholic Charities’ bilingual case managers. When Laura heard his story, she was able to help Rubén put a plan in place to coordinate his care, connect him with medical advice to manage his health, and advocate for local support to help him through his recovery until he was able to return to work. “If I didn’t have Catholic Charities’ help, I don’t know where I’d be,” says Rubén. “Laura is an angel and is there whenever I need her.”
Learn more about our Outreach and Case Management Services.