Outreach and Case Management

Meet Claudia

When Claudia moved to southeastern Wisconsin with her husband and their five-year-old daughter, she was pregnant with her second child. Immersed in an unfamiliar place, a different culture, and a drastically different way of life, Claudia didn’t know who to turn to for help. The family had no insurance and had not visited a doctor’s office during her pregnancy. Claudia and her husband were uneasy. “Where will we go when it’s time for the baby to come?” they thought.

She was referred to Nancy, a bilingual Outreach Case Manager at Catholic Charities. Although it was difficult to talk about her situation, it helped Claudia to speak with someone in her own language who listened to her story. First, Nancy began helping her find insurance coverage. Nancy and Claudia visited a clinic in the area that week and scheduled an appointment for the following Monday. During her appointment, to Claudia’s surprise, the doctor said it would soon be time for her baby to be born.

That night at the hospital, her son Hugo was born.

In the months following Hugo’s birth, Nancy continued supporting Claudia and her family. Catholic Charities provided baby clothes, a stroller, and other supplies. She is tremendously grateful for Nancy and Catholic Charities for the compassionate care and help she received.

Learn more about our Outreach and Case Management Services