Catholic Charities of the Archdiocese of Milwaukee, Inc.

Impact Stories: Outreach and Case Management


Candi called our Milwaukee office one Friday afternoon looking for shelter. She spoke with our outreach case manager who helped Candi make a plan to be safe for the weekend. On Monday morning, the case manager called to follow up. They talked about options for long-term housing, and the case manager found help for rent assistance. Things were going well for a time when personal struggles and an abusive relationship forced Candi out of her home.

The case manager visited her where she was receiving care. When Candi was ready to look for housing, we helped her get reestablished in her new apartment. The case manager continues to meet weekly with Candi. A grandmother of 10, Candi says that her Catholic Charities case manager is always a resource, “She is my person, my angel. She’s been helping ever since I came to Catholic Charities.”



Josephina’s husband died several years ago in a traffic accident leaving her to raise their five children on her own. When she was in need of support and resources, she turned to Catholic Charities. Our bilingual Case Manager has been working with her over the past year to connect her with resources for clothing, food, help with translating at medical appointments, as well as meeting with school and other community agencies. Josephina often felt overwhelmed about her husband’s death and raising her family on her own, but she knew that our Case Manager was there to help her and provide support. Josephina and her family are now living with more stability and are hopeful for the future!



Bea and her husband arrived in Wisconsin with nothing but the clothes on their backs. As the political and economic environment of Venezuela worsened, they were awarded visas and entered the country as asylees. Arriving seven months pregnant, Bea was fearful that she would not have a successful pregnancy. “I didn’t know where to start,” she confided in her case manager. Through Catholic Charities, Bea and her husband were connected with local community organizations that provided pregnancy resources and household necessities. Bea and her husband felt comfortable with their case manager, knowing that no matter the obstacle, they would work through it together. By the time Bea delivered her son, they had a safe place to bring baby home and a support system of family, friends, community and Catholic Charities.



  Brigida is a single mother who works hard to provide for her children while inspiring them to stay motivated so they all might find easier days on the road ahead. When Brigida contacted Catholic Charities, she was suffering from multiple health issues, raising her two children, and working whenever possible.

              The Coronavirus Pandemic left the family struggling financially and with the fear that the situation would only worsen, she reached out to us for help. When she reached out, Brigida was in need of food, money, help to create a plan to better her financial situation, and resources that might get her through these difficult times. Brigida was connected with Laura, an Outreach Case Manager who listened to her immediate needs and found solutions to help. Laura was able to provide her with financial aid that could be used to pay bills, buy food, or provide necessities for her and her children. Laura also helped Brigida enroll at a community clinic, so she was able to get the medical care that she needed, which eased some of the concerns for her own health and safety through the COVID-19 outbreak. She also helped her create a plan to better her financial situation and ultimately become independent from the program.

             Brigida says Catholic Charities provided her with services that were “lifesaving at a very rough time, when my kids and I were most in need.” Despite her recent hardships, Brigida was able to continue to provide constant support and care for her children, while inspiring them to do well in school and set goals for their futures so they will not struggle in the way their mother has.



Overcome with financial burdens, Costanza called our Outreach program for help. She was working part-time, recently separated from her husband, and felt emotionally drained. In her first meeting with the case manager, Costanza revealed her history of abuse.

With her case manager’s help, they developed a plan for recovery. They set an appointment with a Catholic Charities’ bilingual therapist to work through past trauma. The case manager provided a list of food and clothing pantries, helped Costanza apply for energy assistance, set up doctor appointments, and registered for a pharmacy discount card. She also helped Costanza search and apply for full-time employment.

Today, Costanza has a new job with good benefits and is living independently and hopeful.


Catholic Charities

Mailing Address: PO Box 070912
                            Milwaukee, WI 53207-0912

Delivery Address: 3501 S. Lake Drive
                             St. Francis, WI 53235

Office Locations and Phone Numbers

Serving our neighbors in need in Dodge,
Fond du Lac, Milwaukee, Ozaukee, Racine, Kenosha, Sheboygan, Walworth, Washington and Waukesha Counties.



©2022 Catholic Charities of the Archdiocese of Milwaukee, Inc.